Managed Support Services
We offer security-first managed support services that monitor and protect your network.
Security-First Managed It Service Provider
Small-to-medium-sized businesses are facing evolving technological challenges. Managing operating systems, verifying business continuity with disaster recovery strategies, and adopting cloud services requires a large staff with years of experience. So how can growing companies ensure their server networks have adequate technical support? As a leading provider of IT support services, 12 Points Technologies offers managed services and IT support for businesses that handle all facets of their network infrastructure.
We understand that your organization’s heartbeat runs through your network. We enable clients to increase productivity and efficiency by:
- Running our services in the background and consuming minimal resources
- Scheduling patches and updates for enhanced security
- Continuously monitoring endpoints to verify performance
- Regularly checking device logs for unusual activity
- Scanning devices to protect your network from the latest threats
- Remotely troubleshooting and remediating issues related to servers and endpoint devices
Why Use 12 Points Technologies LLC as Your Managed Support Service Provider
Every company faces issues managing its technologies. However, medium-sized and small businesses deal with the added challenges of lacking the internal staff and knowledge to properly oversee their server and cloud-based networks.
12 Points Technologies LLC understands these obstacles and works with clients to make sure they receive the business technologies they need to succeed. Our experts have extensive knowledge of various management platforms, incuding:
- Raspberry pie configuration and deployment
- iOS backed environments, including JAMFPro and JAMFNow
Unlike other providers that prioritize their client list based on size, we believe every company deserves the same level of service. Partnering with our team delivers the following advantages:
Enhanced Experience
The 12 Points Technologies LLC team has more than two decades of technology solutions experience. However, our team doesn’t settle for what we already know. Our experts attend conferences and regularly study trends to make sure our partners receive the best services. We were among the first managed IT support service providers in the Midwest to offer Datto disaster recovery solutions.
Professional Response
Our team believes in responding quickly to our partner’s needs. We strive to respond to tickets within two hours when possible. Partnering with 12 Points Technologies LLC also means you get a level of professionalism that other providers can’t match. We enable our clients to make educated decisions by carefully explaining the problem and outlining our recommended solutions.
Get Managed Services With IT Support That Suits Your Needs
Give your internal IT team the boost it needs with managed IT support services from 12 Points Technologies LLC. Contact us today to learn more about our five-stack security system.
12 Points Technologies LLC: A Managed IT Support Services With a Comprehensive Security Stack
We believe that cybersecurity is the most critical element of any managed support service plan. While other providers offer tiered security services, 12 Points Technologies LLC provides a five-stack security infrastructure to every client. Our team takes pride in delivering multiple layers of security to protect your critical data. Our five-stack security services include:
- Basic protection: Antivirus and firewall software that provide a baseline defense
- Email security: Protects inboxes with AI-based threat protection and encryption
- Endpoint protection: Mitigates ransomware risk with our zero-trust application control
- Monitoring: Uses security analytics to verify performance
- Awareness training: An optional service that enhances security by updating your team’s cybersecurity knowledge.
