Are you looking for ways to help your business succeed and stay competitive? Whether you run a small business or a large enterprise, having reliable IT support is essential. But in order to make sure your IT systems are operating at peak efficiency, you need to know the difference between break-fix models and full-service managed IT service providers (MSPs).
What Are Break-Fix Models?
Break-fix models are IT support services that are only used when there’s an issue. Generally, you’ll call in a technician to fix the problem and pay for their time and services. This type of model is still common among many businesses, with some estimates showing that around 40% of businesses use this service model.
The main benefit of break-fix services is that you only have to pay when something needs fixing. However, there are several drawbacks to keep in mind. We’ll dive into the limitations of a break-fix model in more detail later.
What Are Managed IT Support Services?
Managed IT support services offer an alternative to break-fix models. In a managed IT service model, you pay for proactive support services that are designed to prevent problems before they occur. This includes regular maintenance, monitoring, and troubleshooting by experienced technicians.
The Benefits of Managed IT Services
Managed IT services offer a number of benefits for businesses, such as:
- Lower Overall Costs: With managed IT services, you’ll pay a fixed fee for proactive support. This is more than paying for reactive, break-fix services when issues arise.
- Increased Business Continuity: Managed IT services help ensure your systems and networks are running smoothly at all times. This helps to reduce the risk of costly downtime and other disruptions to your operations.
- Improved Productivity: With managed IT services, you can rest assured your systems will always be up and running. This will help to improve the productivity of your business as employees can access the technology they need without worrying about system malfunctions or other issues.
- Increased Security: Managed IT services include a range of security measures to protect your business from online threats, such as malware and viruses. This helps to reduce the risk of data breaches and other cybersecurity issues.
- Cost Savings: Managed IT services can help to reduce your overall IT costs as you will no longer have to pay for costly fixes or repairs. This can be especially beneficial for businesses that require a large number of IT solutions.
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Are Managed IT Solutions Always Better Than Break-Fix Solutions?
The answer to this question is not necessarily simple. The type of IT service you choose will depend on the specific needs of your business. For example, if a business has a limited IT infrastructure and does not require many services, it might be more beneficial for them to take advantage of break-fix models. These are usually cheaper than managed IT solutions and can help to reduce costs in the short-term.
However, for organizations that have a large number of IT systems, managed IT services can provide greater value. Managed IT solutions offer an array of services, including system monitoring and maintenance, data backups, and patching. These services can help protect your business from potential security threats, as well as improve the overall efficiency of your systems.
The Statistical Breakdown: Research has found that businesses that invest in managed IT services are more likely to experience greater success and growth. According to a study by the Ponemon Institute, organizations with managed IT services were 28% less likely to experience a cyber attack than those without. This same study also found that companies with managed IT services had an average of 24% fewer system outages and 22% faster response times for resolving issues.
Now, let’s talk about which businesses need managed IT services and which are fine with sticking to a break-fix model.
You Need Break-Fix Services If…
Break-fix services are appropriate for businesses with minimal IT needs that don’t anticipate growth. For example, a small business with only one or two computers and internet access may not require the full range of managed IT services. This type of business may be better suited to using the break-fix model as they will only pay for the repairs when needed.
You Need Managed IT Services If…
On the other hand, businesses that anticipate growth, need to stay ahead of the competition, and require more advanced IT infrastructure should look into managed IT services. Managed IT services can be used to improve your business’s efficiency, reduce downtime, and provide 24/7 support for your systems.
Interested in Taking Advantage of Managed IT Support Services? Choose 12 Points Technologies LLC
At 12 Points Technologies LLC, we provide complete managed IT support services to help businesses maximize their performance. Our team of experts have extensive experience in providing comprehensive solutions for businesses of all sizes. We understand that not one size fits all when it comes to IT solutions, so we tailor our solutions to fit the specific needs of your business.
We use a security-first approach to ensure maximum protection against cyberthreats and malicious actors. With our expertise, you can be sure that your data is safe and secure. Our managed IT services include proactive monitoring and maintenance, technical support, cloud hosting, disaster recovery planning, network performance optimization, and more.
Whether you’re looking for comprehensive managed IT support or just need occasional break-fix services, 12 Points Technologies LLC can help. Contact us today to learn more about how we can help you maximize your business performance with our managed IT services!
The experts at 12 Points Technologies LLC offer the highest level of Cyber Security, Digital Forensics, and Managed Service solutions to meet your needs.