Testimonials
We’re nothing without our clients; read what they have to say about working with the 12 Points Technologies team.
Our Testimonials
The Level Of Expertise Is Unmatched!
“Working with 12 Points Technologies is a partnership that is truly more of an extension of our internal team than an outsourced solution. Our staff sees 12 Points as a trusted and familiar part of our corporate fabric, providing actual resolutions through effective communication, so there is never just a silent acceptance or an unsatisfactory workaround solution.
Perhaps you are reluctant to bring on an IT partner or have had a bad experience in the past. We have not second-guessed our relationship. Their level of expertise is unmatched in our market!”
One Word… Responsiveness!
“We are a small business and don’t have or need employees with network and security expertise. We leverage our partnership with 12 Points Technologies to fill in those skills gaps when needed. When something comes up, the team gets back to us in a timely manner and has helped us through some tough issues that affected our ability to do business.
If you are a small business looking to augment or fill skills gaps, 12 Points is the way to achieve that goal. They have gotten us up and running faster with 12 Points than we would have been otherwise.”
Proactive, Reliable Support: Their Responsiveness And Commitment Are Unmatched!
“12 Points Technologies excels in customer service, with faster response times and proactive support, prioritizing troubleshooting and adapting to feedback, ensuring minimal disruption and continuous improvement. This kind of partnership has given us peace of mind, knowing our tech systems are dependable and supported by a team that cares about our success. B
ut 12 Points Technologies goes far beyond that. They bring a strategic, mission-driven approach that goes well beyond traditional IT. Unlike many IT firms that focus solely on technology, 12-Points truly understands and aligns with our mission. They’re more than just a vendor; they’re a partner. Their approach isn’t just about systems and software; it’s about empowering us to make a greater impact.
We’ve worked with other IT firms, but what sets 12-Points apart is their dedication to customized solutions. They don’t take a one-size-fits-all approach; instead, they tailor their technology to fit our unique operational and strategic needs. This customization has helped us streamline processes in ways that actually drive results.”
Let 12 Points Technologies Do The Heavy Lifting!
“In a co-managed environment, wearing multiple hats, I run into issues that I cannot solve, and I am sometimes out of the office and unavailable. With 12 Points Technologies as a partner, I know that there is someone with the knowledge, expertise, and my company’s best interest at heart to handle whatever comes up.
It’s challenging and costly to fill the roles of CyberSecurity, Helpdesk, Networking, and Server admins in-house. 12 Points can do the heavy lifting, letting you focus on managing the business.
They have been working alongside us for over a decade, and no matter the time of day or year, someone has been able to jump on and take care of the issue.”
In 25 Years I Have Never Even Considered Switching!
“Not many companies can say that, but 12 Points Technologies is a great resource for our team. I’ve never felt as if I was a customer; 12 Points has been my partner. And I know I can trust them to take care of anything that comes up!”
Partnering With 12 Points Technologies Has Been An Absolute Game-Changer For Us!
“As the only on-site IT professional at our nonprofit with 50-100 employees, I appreciate their expertise in maintaining our servers and security systems. This allows me to focus on developing technology solutions that help our employees achieve their goals and our organization fulfill its mission.
They have a core group of highly skilled, incredibly responsive, and thorough IT professionals who pass their knowledge and experience on to their growing team. They always ask detailed questions about the issues we face and provide high-quality service. They also make sure to give us detailed explanations of how the issue was resolved, and how we can avoid similar problems in the future.
If you’ve been thinking about working with an IT provider, partnering with 12 Points Technologies will undoubtedly help you achieve the same level of success!”
With 12 Points Technologies As A Trusted Partner, We Can Focus On Our Misson, Knowing That Our Cybersecurity Needs Are In Expert Hands!
“One of the standout advantages of working with 12 Points is their comprehensive support across all areas of IT. Whether it’s cybersecurity, server management, on-site assistance, or handling equipment and licensing procurement, they provide guidance and solutions for every aspect of our technology needs.
Partnering with 12 Points for our cybersecurity needs has been instrumental in the operation of our organization. Their expertise and advanced monitoring tools provide robust protection, ensuring that our sensitive data and systems are safeguarded against evolving threats.
Beyond just technical solutions, their dedicated assistance and collaborative work with our internal IT department have empowered our organization to operate with confidence, knowing that both our staff and digital infrastructure are secure!”
You Can’t Hire Them Fast Enough!
“12 Points Technologies are easily the best IT people I’ve ever worked with, and it’s not even close! Others I’ve worked with in the past have suffered from “IT Guy Syndrome.” Though likely not intentional, they always treated us poorly and acted aloof. At 12 Points, everyone you come in contact with is cordial, professional, and friendly.
From Tony, the owner, to sales and the IT team, everyone is happy and genuinely wants to help solve the problem. If there is ever an issue, I can call or email and get a response that day. It’s usually within minutes!”
Take The Leap!
“If you have been on the fence about who to work with for your IT provider requirements, 12 Points Technologies has been a great team to work with!
They have been extremely responsive in both tech support and sales, getting us what we need right then and there 90% of the time. The whole team works together to get the job accomplished and make sure we are taken care of as quickly as possible.”
Having Reliable IT Support For A Small Business Like Mine Is A Real Peace Of Mind!
“While we have not worked with other IT providers before, 12 Points Technologies has been a reliable and trustworthy partner for our business.
Their responsiveness and quick attention to my needs means I can focus on my business and trust the tech to them.”
We Value 12 Points For Their Client-Centered Approach And Technical Expertise.
“Timely and efficient customer service is essential for addressing our IT issues. The team at 12 Points provides excellent customer service, ensuring peace of mind.
Their consistent security updates and reliable security controls ensure we never have to worry about the safety of our network, data, and people.”
12 Points Technologies Will Deliver What They Say They Can!
“We have been a client for over 15 years, and I have a very high level of trust in their leadership. They will not overpromise and underdeliver. Furthermore, they understand our business and our operation and blend in well with it.
The leadership has a very high level of industry knowledge, and the relationship we have with them is of real benefit to us!”
12 Points Security Measures Are Solid. We Have NEVER Had Any Issues With That!
“When a problem arises, it is pretty easy to get it fixed right away. Response time on tickets is very quick. I know when the 12 Points tech teams answers the phone, I’m in good hands!
12 Points Technologies is not a large corporate firm where you get passed from person to person, so it is nice being able to communicate with the owners of the company when I need to.”
The Service And Support Provided Is Money Well Spent!
“With 12 Points Technologies, we receive reliable support for any problems that arise and fast and efficient service whenever we need to add products or solutions.
The difference is their response time. Calls and emails for support are responded to in a timely manner, allowing us to get back to our business.”
12 Points Technologies Feels Like Part Of Our Team!
“They ease anxiety on our end because they are not so big that you have no idea who the people are, and we can communicate efficiently with a point of contact who has a historical perspective.
This extends to taking the lead with other vendors we work with to connect services when relevant. Flexibility and responsiveness are very important to us, and 12 Points respects that we have a flow of work that is a bit crazier than other times and will assist as needed.”
They Have Experience Most Companies Don’t.
“The 12 Points Technologies team has a wide range of experience in all areas of IT and is always looking for new solutions to help keep our environment safe.
They are consistently available to respond and help with any issue when it arises, and I appreciate their willingness to work with us whenever needed!”
12 Points Technologies Provides The Best Possible Pricing And Timely Response.
“With 12 Points Technologies, I can trust that my equipment and software orders and renewals are at the best pricing and budgeted for the right timeframe. Projects are handled and completed on time and on budget, and support tickets are resolved in a timely manner so that I can resolve other issues. I can contact them at any time to discuss options, opinions, or concerns that I may have, and I will receive expert advice and recommendations!”
